Shipping & Returns Questions

Do you refund shipping overages?

Yes! If the shipping calculator is charging you too much for an order with multiple items, such as a hat and several bags, the bags will ride with the hat for free and any shipping overage you might have been charged will be refunded to you. Whatever it is, if the difference is more than $1, you’ll be refunded the overage.

Why is shipping so much higher on the larger hats?

While the smaller hats, with the scrunchy cones and smaller brims can ship with USPS Priority Mail for about $15 (within the Continental U.S.). the larger brimmed, straight cone hats need a much bigger box. And USPS is now charging up to $75 to send a box this size/weight Priority Mail. Sometimes I can ship Ground for a better price but, that can take a while longer to arrive to you. FedEx has much better rates for the larger hats and usually runs between $35-$50 to ship within the U.S.

Why do the smaller hats ship USPS and the larger hats ship FedEx?

Smaller hats are still affordable to send using USPS Priority Mail. Unfortunately, Their service is far too expensive to use for the lager brimmed, straight cone hats. I’ve found that FedEx Home Delivery offers a more reasonable alternative.

Why can’t you ship big hats to P.O.Boxes?

Big hats ship using FedEx home Delivery and they do not deliver to P.O.Boxes, sorry.

Why do you require Signature Confirmation on some items?

All stoles and smaller witch hats are shipped Priority Mail with signature confirmation. All larger witch hats are shipped FedEx and require an address for delivery, NO P.O.BOXES sorry, as well as signature confirmation. This is to prevent your one of a kind item from being left on a porch or doorstep and possibly being stolen. I apologize for any inconvenience this may cause but, it is for both our protection. I can NOT be held responsible for stolen packages once USPS/FedEx marks it as "Delivered."

Do you replace stolen packages?

Unfortunately, no. I can not replace or refund your order once it has been marked delivered by the currier. If your package is missing, I will ask you to follow a few steps that may help it turn up, such as checking with other members of the household, your neighbors, front desk, etc. I will also do my best to assist you in this process and will contact your local post office to obtain the GPS coordinates of where your package was when it was scanned as “Delivered.” If these coordinates show the package as misdelivered, USPS will attempt to retrieve the package. If the GPS coordinates show your address, then I would highly recommend filing a report of mail theft with both USPS and your local police department. Mail theft is a federal crime and definitely should be reported to the authorities every time it happens. I offer no guarantee, but with a verifiable police report number, I may be able to replace your order or offer replacement purchase at a significant discount.

What if my package is lost in the mail or arrives damaged?

If tracking shows no movement of your package for 10 days, I will file a “Missing Mail Search Request” with the currier. I would also suggest that you sign up for text/email notifications with the currier using your tracking number. Sometimes that alone can get a package moving and updating again. If your package arrives damaged, STOP! Please, if possible, take multiple photos of the damage before opening. Otherwise, photos of damage after opening will still be accepted. USPS will require photos for any kind of insurance claim. Once opened, if item is damaged, please take good photos of the damage. DO NOT throw packaging away. USPS will often require you to bring it in to your local post office as well, in order to file a claim. Do not worry, I will continue to work with you to find/replace your lost/damaged package.

Do you combine shipping?

Yes. If you feel the shipping calculator is not correct, please don’t hesitate to send me a message and I will be happy to make a private listing for you with the correct, combined shipping attached to it.

What’s your Return Policy?

I want you to be pleased with your purchase, as I strive to create the best quality product possible. I will NOT list or ship an item that I am not 100% confident in it's construction and quality. But, if you do receive an item that has a flaw in construction, please contact me within 3 days of receiving, with photos, and item must be shipped back to me within 7 days. Please check all your measurements accurately and ask any questions about size BEFORE ordering. I will NOT accept returns on custom or personalized items. If an item is being returned due to a flaw/mistake on my part, I will cover return shipping. I will either repair and return to you or offer a full refund upon receiving item back. If return is due to buyer mistake/change of heart, etc; buyers are responsible for return shipping. If item is not returned in new, unused/unworn condition, buyer is responsible for any loss in value. If there are obvious signs of wear, due to hygiene reasons, your return will not be accepted.

Why are you only shipping within the U.S?

International Shipping is temporarily on hold at this time. I do apologize for this inconvenience. It will be restored soon.

Who Pays Customs Fees?

The buyer does. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance are the sole responsibility of the buyer, not the seller. I have no control over these charges, nor can I predict what they may be.